Courtney Kelly
General Manager
Courtney is the General Manager of Holiday Yamba, and the guiding hand behind the agency’s strong reputation as the most trusted name in local holiday accommodation. With her deep industry knowledge and passion for hospitality, Courtney has played a key role in establishing Holiday Yamba as the go-to choice for both landlords and holidaymakers in the Clarence Valley.
Courtney oversees the day-to-day operations and long-term growth strategy of the business, ensuring the team consistently delivers exceptional service, standout guest experiences, and strong returns for property owners. Her leadership style is hands-on, strategic, and driven by a clear commitment to excellence in everything Holiday Yamba does.
With a background in both real estate and marketing, Courtney brings a unique perspective that blends market insight, operational expertise, and a strong customer-first mindset. She is dedicated to maintaining the highest standards of marketing, property presentation, and guest satisfaction, setting Holiday Yamba apart in an increasingly competitive market.
Under Courtney’s leadership, Holiday Yamba has continued to innovate and grow with a strong local presence, a loyal base of returning guests, and a portfolio of beautifully managed holiday homes that showcase the best of the Yamba lifestyle.
Her passion for the industry, relentless attention to detail, and supportive leadership make Courtney not just the heart of the team, but a trusted partner for every property owner who joins the Holiday Yamba family.
Bronte Harvey
Guest Services Manager
With a strong foundation in Property Management and a thorough understanding of the real estate industry, Bronte Harvey brings both professionalism and a refreshingly positive energy to the Holiday Yamba team. Her extensive experience and warm, approachable nature make her an indispensable part of our guest and owner experience.
In her day-to-day role, Bronte is the steady hand that ensures operations run seamlessly behind the scenes. From coordinating maintenance and liaising with trades and cleaners, to promptly responding to guest requests, Bronte is consistently one step ahead—keeping everything organised and on track with minimum fuss and maximum efficiency.
Working closely with Nicole, Bronte is also involved in the financial administration of the business, assisting with bank reconciliations, invoicing, and owner reporting to ensure financial records remain clear, timely, and accurate. She plays a vital role in managing online bookings, guest communication, and reservation updates across our website and third-party platforms, ensuring every enquiry is met with prompt, friendly, and professional service.
Bronte is known for her exceptional communication skills, her sharp eye for detail, and her calm, solutions-oriented mindset—even when the unexpected arises. Her proactive and friendly nature makes her a trusted and well-liked point of contact for property owners and guests alike. Whether she’s behind the scenes or front and centre with guests, Bronte brings unwavering dedication, reliability, and a genuine passion for delivering outstanding holiday experiences to the Holiday Yamba brand.
Jennifer Morrissey
Guest Services Manager
Jennifer Morrissey joined the real estate industry after enjoying a long career in the customer service industry and her love for people and friendly service is evident within a second of meeting her. As Holiday Manager Jennifer is always striving to find new ways to create wealth for her clients through increased returns, exceptional service for guests and finding new and innovative ways to promote local accommodation.
Being mindful that the way of the world is changing and staying relevant to your client is vital, Jennifer knows that it takes more than a simple internet advertisement and a clean property to create a successful investment. When it comes to having your holiday property professionally managed, place Jennifer Morrissey at the top of your list of property managers to call. The results will speak for themselves.
Emily Hardman
Guest Services Manager
As your dedicated Guest Services Manager, Emily’s role is to ensure your home is well cared for, consistently presented to a high standard, and performing at its best in the holiday rental market. Emily is here to take the stress out of holiday letting – handling bookings, guest communications, maintenance, overseeing cleaning, and everything in between.
One of the ways we go above and beyond is by personally conducting a pre-arrival inspection before every guest checks in. This ensures the property is immaculately clean, everything is in perfect working order, and any small details are tended to with care. To add a special touch, we also leave a handwritten welcome note, Home made Wynyabbie House chocolates & shortbread with coffee supplies ~ a simple gesture that makes a big difference in how welcome and valued they feel upon arrival.
Whether it’s the busiest school holiday period or a quiet mid-week check-in, Emily is committed to providing seamless experiences for both you and your guests.
Nicole McQueen
Guest Services Manager
With a passion for delivering exceptional customer experiences, Nicole has played an instrumental role in enhancing the reputation and success of Holiday Yamba. Working closely with Bronte, Nicole is in charge of the financial administration of the business, assisting with invoicing, statements and owner reporting to ensure financial records remain clear, timely, and accurate. She plays a vital role in managing online bookings, guest communication, and reservation updates across our website and third-party platforms, ensuring every enquiry is met with prompt, friendly, and professional service.
As the Guest Services Manager, Nicole takes pride in her ability to go above and beyond to anticipate the needs of guests. She consistently excels in surpassing expectations, whether it’s arranging personalized welcome packages for special occasions or suggesting local activities and attractions to ensure guests have an unforgettable stay in Yamba.
Nicole’s dedication to creating memorable experiences extends beyond the realm of the guest services department. She actively collaborates with various internal teams, including housekeeping, maintenance, and marketing, to ensure a seamless and holistic approach to guest satisfaction. Her strong interpersonal and communication skills aid in fostering effective relationships with suppliers, local businesses, and tourism organizations, further enhancing the overall guest experience. With her extensive knowledge of Yamba’s attractions, local events, and hidden gems, Nicole is known for her ability to provide valuable insights and recommendations, allowing guests to make the most of their time in this vibrant coastal town. Her passion for delivering exceptional service, coupled with her meticulous attention to detail, makes her an indispensable asset to Holiday Yamba.
Elise Nye
Guest Services Manager
Elise is a valued member of the Holiday Yamba team, bringing over three years of experience in short-term accommodation and a strong background in guest services. As one of our Guest Services Managers, Elise plays a key role in ensuring each property is perfectly prepared and every guest feels genuinely welcomed from the moment they arrive.
Her day-to-day responsibilities include pre-arrival inspections, organising maintenance with trades and owners, guest communication, and supporting the office with general enquiries and booking management. Elise approaches every task with attention to detail, a friendly and approachable nature, and a genuine passion for delivering exceptional service.
With a background in the airline industry, Elise has spent years experiencing hospitality from the guest’s point of view — and it shows. She understands how the smallest, most thoughtful touches can transform a stay. Her goal is to ensure every guest feels not only comfortable, but truly cared for, in every Holiday Yamba home.
Elise’s warmth, creativity, and commitment to quality shine through in everything she does, helping create memorable stays that keep guests coming back time and time again.
